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Troubleshooting

RX8200 Configuration Guide

4 TROUBLESHOOTING

4.1 UNABLE TO LOCK TO THE WNE SIGNAL

Items to verify:

 Confirm that the Input source is selected as SAT (for satellite feed) as shown in Figure 10. Also ensure that the Primary

Input is configured as SAT.

 Confirm that you’ve selected the correct multicast address to filter WNE Data as shown in Figure 13.

 Verify the LNB values that have been entered (refer to Figure 12). Several WNE installations have uncovered a different

LNB value when examined by an engineer. For example, if it is believed that a 10GHz LNB is installed, try altering the L-

Band frequency value by ± 500MHz. Popular LNB values tend to be 9.5GHz, 9.75GHz, 10GHz, and 10.5GHz.

 Check the quality of the RF coaxial cable connecting to the RX8200. The F connector is a coaxial RF connector commonly

used for “over the air" terrestrial television, cable television and universally for satellite television and cable modems,

usually with RG-6/U cable or, in older installations, with RG-59/U cable.

4.2 NOT GETTING IP DATA FROM WNE

 Is the IP Output Port enabled as shown in Figure 14. IP data will not be output from the RX receiver until this port is

enabled.

 Check that the physical ethernet cable is connected to Port 2 and not Port 1

 Check that the MPE Enable check box is enabled under the Decode tab and item MPE as shown in Figure 14.

 Can you ping Port 2? Open a command prompt and ping 172.16.2.2. If not, then the issue lies with either the cable used to

connect to the receiver or there is an issue with the network connection.

 Have you tried rebooting either the WNE Server and/or the RX8200 decoder?

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